Changed your mind or need another size? You have 7 days from delivery. Here is how it works.
Start a request
- Email us within 7 days of delivery at FIKRR.co@gmail.com with the subject line Return / Exchange and your order number (for example #1001).
- Tell us what you need: a different size, store credit, or (for a damaged, defective or wrong item) a replacement or refund.
- Attach photos of the item and its tags. For damaged or wrong items, also attach a photo of the outer parcel.
- Pack it up. Unworn, unwashed, tags attached, in the original packaging.
- Hand it over. We confirm within 2 working days and share pickup or drop-off details.
What happens next
- We inspect the item within 3 working days of receiving it.
- Exchange: we ship the new size once it passes inspection, subject to stock. If your size is gone, you get store credit.
- Store credit: issued as a single-use code to your email, valid for 6 months.
- Damaged, defective or wrong item: report it within 48 hours of delivery. Pickup is free and you choose a replacement or a full refund.
Full details are in our Refund and exchange policy.