If something is not right with your order, this is how we fix it.
1. The window
You can ask for an exchange or store credit within 7 days of delivery. The delivery date in the courier's tracking is the date we use.
2. What you can ask for
- Size exchange. Swap for another size of the same item, subject to stock.
- Change of mind. Return the item for store credit for the full product value.
- Damaged, defective or wrong item. Report it within 48 hours of delivery. We arrange free pickup and you choose a replacement or a full refund to your original payment method.
We do not offer cash refunds for change of mind or sizing. Refunds apply only to damaged, defective or wrong items, and to orders cancelled before dispatch.
3. Eligibility
To qualify, the item must be:
- Unworn, unwashed and unaltered, with no perfume, makeup or odour
- Returned with all original tags attached and in its original packaging
- Requested within the window above
Items that do not meet these conditions will be sent back to you at your cost.
4. What cannot be returned
- Gift cards and store credit
- Pieces marked final sale on the product page, unless damaged, defective or wrong
5. How to request
Follow the steps on Make a return or exchange, or email FIKRR.co@gmail.com with your order number, what you need and photos. We reply within 2 working days and inspect returned items within 3 working days of receiving them.
6. Store credit
- Issued as a single-use code to the email on your order
- Valid for 6 months from the date of issue
- Not transferable and cannot be exchanged for cash
- If your next order costs less than the credit, the balance is not carried over
7. Refunds
Where a refund applies, we start it within 5 working days of approving it. It goes back to your original payment method. Your bank or payment provider may take a few more days to show it.
8. Cancellations
You can cancel an order for a full refund any time before it is dispatched. Email FIKRR.co@gmail.com with your order number. Once an order has shipped it cannot be cancelled, but it can be returned under this policy.
9. Shipping charges
Shipping charges are not refundable, except when the item was damaged, defective or wrong.
10. Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Priyansh Gulati, Co-founder, reachable at FIKRR.co@gmail.com. We acknowledge complaints within 48 hours and resolve them within one month of receipt.
Last updated: 6 October 2026